Communication & Interpersonal Skills

Despite the fact that effective communication is at the very core of effective law enforcement many officers receive limited specific training on this subject.

Our Communications and interpersonal skills course vary in length from one day to one week and are intend to provide students with the skills necessary to be effective throughout their career regardless of what role they are undertaking. Courses are intensive with significant amounts of psychological theory interspersed with role play exercises.

Our approach to interpersonal skills training seeks to bring about long-term behavioural change with officers. Through classroom based role plays the officer's dominant communication style is identified and negative traits challenged. The training is adapted to meet the needs of the individual student.

Our leadership training is aimed at helping leaders in agencies better understand what is happening with their staff, how to communicate more effectively with them.  

Leadership courses also include on effective decision making and identify common psychological errors in decision making. As many of the conflicts encountered in the workplace are avoidable, our courses also address how to prevent and manage conflict.

 

  Communicating with members of the public

Communicating with members of the public

  Inter-personnel skills

Inter-personnel skills