Confidential Informant Management

 (Human Source /CHIS / HUMINT management) 

HSM Training are world leaders when it comes to the delivery of training pertaining to human sources (confidential informants /Covert Human IntellIgence Sources (CHIS) / HUMINT).

When it comes to learning about how to manage confidential informants we challenge you to find any other training provider that can give you both the depth and breadth of training that we can provide. We have both the underpinning theoretical knowledge and the real world experience.

As we realise that no customer’s needs are exactly the same as any others all our courses are bespoke. This ensures that the customer gets the training they need and at a price they can afford. We provide courses relating to all aspects of informant management, from a basic course to get your agency started to the most advanced training of its type available anywhere in the world today.

Depending on the level of course taught content may include, record keeping, motivation, risk management, proactive targeting and recruitment, tasking, cognitive debriefing, and field-craft.

All courses have varying degrees of content relating to the psychology of human source management and all contain role play exercises.Our advance courses focus on the psychology of informant management.

As many of the leading agencies are now selecting officers who are permitted to undertake the difficult and dangerous role of managing human sources our courses can contain an assessment element to test student aptitude for the role. 

Here is an example of one of the courses we provide for officers new to managing confidential informants (human sources)

Confidential Informant Management Course – Entry Level

Confidential Informant management is a high risk area of law enforcement but one that is essential for a law enforcement agency to undertake if it is going to be successful in combating high volume crime, organised crime and terrorism.  Confidential Informants are often referred to as, informers, human intelligence sources and numerous other more derogatory terms. It is now widely recognised that the managing confidential informants is an arduous and high risk activity with officers involved in this business area requiring extensive training and high levels of supervision. This course seeks to provide officers involved in managing confidential informants with the basic skills to manage a confidential informant in compliance with legislation and recognised international good practice. The course will include both theoretical aspects of the role together with practical role plays to demonstrate an officer’s ability to carry out the functions required.

Course Aim

The aim of the course is to introduce participants to the basic requirements of managing confidential informant in a law enforcement context. 

Course Learning Objectives

At the end of the course participants will be able to:

  • Describe the function of confidential informants within the context of intelligence led policing.

  • State the definition of a confidential informant and identify three operational types of confidential informant.

  • Detail the records that need to be maintained for effective confidential informant management.

  • Explain the basic elements of how to motivate and control a confidential informant.

  • Carry out a standard meeting with a confidential informant.

 Training Methods

Interactive lectures, power point presentation, exercises and student role plays.

Course Duration      

Five days.


The course is aimed at officers and first line supervisors who are or likely to be involved in managing confidential informants. Class size – maximum 20 students.

Training Staff

Training will be delivered by qualified international experts with extensive practical experience in the arena.

Course Materials and Requirements if delivered in your premesis

  • Translation services (if required) for lecture delivery and for accompanying course materials.

  • Projector and screen for lecture delivery.

Course Cost

As agreed.

Course Overview

Day 1

An introduction to human source management:

·         Defining confidential informants and types of confidential informant

·         Human sources in the context of ‘intelligence led policing’

·         Structures for effective management

·         The role of the handler and the controller.

Day 2

Record keeping and structures:

·         Essential records

·         Completing an application for authorisation

·         Managing risk

·         Ethics and human rights

Day 3

Psychology of human source management:

·         Confidential informant motivation

·         Communication skills

·         Conflict management

·         Debriefing a confidential informant

Day 4


·         Meeting locations

·         Communications

·         Counter and anti surveillance

·         Cover stories

Day 5

Practical exercise

·         A full day scenario involving the management of a confidential informant.